Incident management (IcM) describes the methods an organization uses to identify, analyze and correct hazards to prevent recurrence in the future. IcM is part of IT service management (ITSM). It focuses on returning IT services to their normal state as soon as possible after an incident or hazard. The goal of IcM is to minimize the potential harm so there is little or no negative impact for the business. IcM best practices include putting in place temporary measures to work around the fallout from an incident. This ensures that services are available while the problem is under investigation, the root cause is identified and a permanent resolution can be found and put in place.
Learn how Rsam's Incident Management solution automates identification, planning, and response processes to help your organization resolve incidents on-time and prevent recurrence.