A gap analysis is a method of assessing the differences between actual performance and desired or expected performance. These analyses may be done to measure a business’ information systems or software applications to determine whether business requirements are being met and, if not, what steps should be taken to ensure they are met successfully. The organization will complete a gap analysis by first establishing objectives based on the mission statement, goals and known areas for improvement. This will be followed by data collection and analysis from relevant sources, which may include documentation, stakeholder interviews and observation. Once the comparison between actual and desired performance is complete, the organization can create a plan to identify specific steps to fill the identified gaps.
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