A corrective action plan (CAP) is a step-by-step plan of action developed to achieve targeted outcomes for resolution of identified errors. The goals of the corrective action plan include identifying cost-effective actions that will help to correct the cause of an error. The CAP will also include methods designed to improve current processes and methods to streamline outcomes and make them more efficient. Typically, the strength of a CAP is measured by its ability to create significant improvements in the highest priority areas and to reduce or eliminate recurring deficient operations. To create a CAP, organizations should identify responsibilities, set specific and measurable objectives, establish deadlines, and monitor progress towards stated goals.
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