Individuals and business units that utilize an organization's resources are required to follow policies, procedures, and regulations governed by internal & external compliance mandates. In every organization, however, there are situations wherein compliance with these Policies and Procedures cannot be achieved for a variety of reasons. In such cases, organizations are obligated to document an exception and follow an appropriate exception process. Organization must then track and manage these exceptions, maintaining a comprehensive list of exceptions, their current status, and vital surrounding details. Effective exception tracking involves many components, including: filing an online exception request; formal review by appropriate parties, association with related risks and compliance consequences, approval / rejection management by authorized personnel, expiration of approved requests, and of course, reporting, tracking, and notification of exception status. With growing compliance demands within the workplace, companies find themselves with ever increasing numbers of exceptions, but no adequate tools to record & track them. Manual exception processes do not scale and fail to provide much needed intelligence to the appropriate people. Data Sheet Key Features Whitepapers

Using Rsam, exception management is easily implemented and integrated into Rsam's overall Compliance Framework. Exception form(s) are readily accessed and filled in by the requestor. Completed requests can then be routed to each appropriate individual involved in the exception process, gaining the appropriate sign-offs and keeping an audit trail of all such activity. Customer's existing processes can be easily replicated within Rsam ' no matter how intricate ' usually in a matter of minutes. Out-of-the-box, or custom dashboards and reports allow organizations to track and manage these exceptions while Rsam's email notification engine notifies users to engage in the exception process and send reminders to participants when these exceptions expire. Trends and historical data can also be mined, including which exceptions are repeatedly requested and approved, what exceptions are about to expire, what areas of the organizations file the most requests, how many requests are managed over time thresholds, and much more.

Increased efficiency in the policy exception management process Appropriate & Improved utilization of resources Escalate exception requests based on criticality and other factors Accurate & complete information on the type of exceptions that are being requested & approved House your policies centrally and relate exceptions to internal and external compliance policies Keep track of when policy exceptions expire and notify users using out-of-the-box alerts Increased visibility and accountability of the process by reporting on exceptions across the enterprise, line of business, severity & type of exception or other meaningful groupings