Secaucus – Oct 6, 2015 – Rsam, a leading GRC platform company, today announced the hiring of Paul Zymba as its new Senior Vice President of Customer Services. Zymba joins Rsam after a successful tenure at Mendix (platform as a service company), where he had global responsibility for the entire post-sales spectrum and built out a scalable, high-performing consulting, support and customer success organization. Prior to Mendix, at Veracode, he was responsible for global professional services, including Consulting, Customer Support, Service Delivery and Customer Success Management. While at Veracode, Paul created a Customer Success Program that earned the company recognition in a 2013 Gartner Magic Quadrant report.
At Rsam, Zymba will have global responsibility for the entire post-sales spectrum and build out a scalable, high-performing consulting, support, training and customer success organization. His goal is to make every customer successful, maintain high customer satisfaction rates and cultivate product evangelists through a focus on customer intimacy, consistent service and maximizing the business impact of the Rsam GRC Platform.
“The need for governance, risk and compliance solutions continue to escalate in this environment and Rsam is poised to meet that need,” said Paul Zymba, Senior Vice President, Rsam. “I look forward to leading Rsam’s efforts in delivering our solutions that provide true value to our customers.”
Prior to joining Veracode, Zymba held professional services, consulting and operations leadership positions with a variety of companies, including JDA Software, Yantra, Primix Solutions and Cambridge Technology Partners.
“As Rsam continues to grow and increase market share rapidly, we are not only investing in our product but also investing in our customer services organization” said Vivek Shivananda, CEO of Rsam. “Enabling customers to attain the most value out of Rsam quickly is central to our focus and strategy. With this new leadership position and Paul at the helm, we will be able to deliver an integrated set of services to our customers that will take the customer experience & success to the next level”
Rsam is a market leader and fastest time to value provider of Governance, Risk and Compliance (GRC) solutions. The Rsam platform delivers unparalleled flexibility for companies to leverage out-of-the-box solutions and “Build Your Own” (BYO) applications for a wide range of GRC functional areas including Audit, Business Continuity Management, Compliance, Enterprise Risk, IT Risk, Incident Management, Operational Risk, Policy Management, Security Risk Intelligence, Vendor Risk Management and more. Learn more about Rsam at http://www.rsam.com/