Client Partner

Location: Illinois / New Jersey/ Dallas/ Denver

We are looking for resourceful and results oriented professionals who have extensive client management and delivery experience. Business acumen and strong communication skills are a must for success in this role, as you will be interacting with our customers at multiple levels; subject matter experts and business analysts, project management counterparts, business sponsors, as well as executives. You will be accountable for around 30 customers with many teams running projects at any given time. The person who is ultimately selected for this role will have responsibility for growing and expanding business within key segments and regions. renewing & up-selling within the customer base, customer satisfaction, solution delivery, value creation and overall client relationship.

Job Responsibilities

  • Act as liaison between clients and management for business executions and ensure delivery and value of our solutions
  • Understand client needs and identify new business opportunities
  • Negotiate business contracts and costs with customers as needed
  • Develop customized programs to meet client needs and close business
  • Provide client consultants about company products and services
  • Build positive and productive client relationships
  • Develop account strategies along with Sales to meet quarterly and yearly targets
  • Assist Project Managers in development of account budgets and timelines
  • Assess potential business risks and ensure customer satisfaction
  • Address customer escalations, concerns and queries in a timely and accurate manner

Required Skills and Experience

  • Minimum of 10 years of experience in a client facing role with at least 3 years in a consulting firm or in account / engagement management role in IT professional services
  • At least 3 years’ experience working for an enterprise in a senior Information Security role
  • Comprehensive skillset and knowledge of engagement / relationship management, related tools, and methodologies
  • Experience successfully engaging senior and executive management, as well as a diverse group of stakeholders
  • Deep understanding and experience managing Information Security projects
  • Ability to work with Rsam’s customers in a consultative manner to become a CISO’s advisor
  • Detail oriented with strong planning and time management skills, ability to multitask in a deadline-driven and time-sensitive environment
  • Ability to thrive in a technically complex and rapidly evolving environment, responding in a calm, collected and professional manner to frequently changing requirements
  • Determination and focus to drive projects to completion and demonstrate value
  • Excellent communication skills with a capacity to present, discuss and explain issues concisely and clearly both in verbal and in written form
  • Effective persuasion and influencing skills, as well as an ability to enthuse and inspire multidisciplinary teams in order to build successful relationships at all levels. Capacity to work with diverse and large groups to build consensus
  • Team player, self-motivated and able to take on various initiatives. Willing to step outside of regular responsibilities and pitch in to help colleagues in other departments as needed
  • Strong decision making ability with the faculty to evaluate complex situations and escalate issues as needed
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